Privacy Policy – Qora Spices

At Qora Spices, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you access or use our website, digital platforms, products, or services.

By accessing or using our Platforms, you agree to the terms of this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users (“you”, “your”) of the Qora Spices website and any associated digital platforms, applications, features, products, or services (collectively, the “Platforms” or “Services”).

Qora Spices is operated by Texcanvas India Private Limited, a company incorporated under the laws of India, having its registered office at: D-809, Titanium Business Park,Near Makarba Railway Crossing, Behind Divya Bhaskar Press, Ahmedabad, Gujarat – 380007,India

(“we”, “us”, “our”).

2. Consent and Eligibility

By using our Platforms, you consent to the collection and use of your information as described in this Privacy Policy.

You must be legally capable of entering into a binding contract under applicable law to use our Platforms. If you are a minor, use of the Platforms should be under the supervision and consent of a parent or legal guardian.

3. Information We Collect

We collect information to provide, operate, and improve our Services. This may include:

a) Information You Provide Directly

You may provide personal information when you:

  • Create an account or place an order
  • Contact customer support
  • Subscribe to communications
  • Participate in surveys, promotions, or feedback

Such information may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment-related details (processed securely via third-party payment gateways)
  • Communication records

b) Information Collected Automatically

When you use our Platforms, we may automatically collect:

  • IP address
  • Browser and device information
  • Pages visited, interactions, and time spent
  • Cookies and similar tracking technologies

This information helps us improve functionality, performance, and user experience.

c) Information from Third Parties

We may receive information from trusted third parties such as:

  • Payment processors
  • Logistics and fulfillment partners
  • Analytics and marketing service providers

Such information is used only for legitimate business and operational purposes.

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device to enhance your browsing experience.

We use cookies to:

  • Remember preferences and settings
  • Improve website functionality
  • Analyze traffic and usage patterns

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Platforms.

5. How We Use Your Information

We use personal information for purposes including:

  • Processing orders and delivering products
  • Managing customer accounts and relationships
  • Providing customer support and communications
  • Improving our Platforms and Services
  • Complying with legal, regulatory, and export requirements
  • Preventing fraud and ensuring platform security
  • Sending marketing communications where consent has been provided

You may opt out of promotional communications at any time.

6. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with:

  • Service providers assisting in business operations
  • Payment gateways and logistics partners
  • Government, regulatory, or law enforcement authorities where required by law

All third parties are required to maintain appropriate confidentiality and data security standards.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required under applicable laws.

8. Your Rights and Choices

Subject to applicable laws, you may:

  • Access and review your personal information
  • Request correction or updates
  • Withdraw consent where applicable
  • Request deletion of personal data, subject to legal and contractual obligations

Requests may require identity verification for security purposes.

9. Data Security

We implement reasonable technical and organizational security measures aligned with industry standards to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no system is completely secure. You are responsible for safeguarding your account credentials and notifying us promptly of any suspected security breach.

10. Third-Party Links

Our Platforms may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties and encourage you to review their respective privacy policies.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements.

Updated versions will be published on our Platforms. Continued use of the Platforms constitutes acceptance of the revised Privacy Policy.

12. Grievance Redressal & Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal information, you may contact us at: Email: customersupport@qorafoods.com
We will make reasonable efforts to address and resolve concerns within timelines prescribed under applicable law.

13. Intellectual Property

All trademarks, logos, text, images, and content displayed on the Platforms are the property of Texcanvas India Private Limited or are used under valid license. Unauthorized use is strictly prohibited.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder.